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Customer and Technical Services
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Customer Services
Total Customer Satisfaction is our prime objective. Our fully equipped Customer Services department would be very happy to assist you with any queries related to our products, product applications, product usage, product upgrades, for order placement and order status.
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Technical Services
Alcon India is committed to provide prompt and quality technical service to our customers. Our technical services are the best in the Industry today. A team of trained dedicated service engineers based at major cities in India works proactively for your service needs.
The services offered by our technical service department are:
- Assisting professionals / hospitals and clinics for equipment pre-installation requirement like safety, reliability and satisfactory functioning of the equipment.
- Installation of equipment and assisting professionals, paramedical and Biomedical staff in understanding the operational aspect of the equipment and enhance efficiency and productivity.
- In-house training to professionals, paramedical and Bio-medical staff for Operator's level trouble shooting.
- Annual Maintenance Contracts
- Comprehensive Maintenance Contracts
- Break down visits
- Up-gradation of existing equipment
- Standard Test Procedure (STP) performed by trained engineer with sophisticated calibrated tools and test equipment to achieve high standard of quality service
- Ready availability of equipment spares for prompt repairs and service to minimise down time and increase equipment productivity at customer site.
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